Waiting on hold is the most common consumer complaint. virtualQ® solution waits on hold, so your callers don‘t have to. When the agent is ready, virtualQ® automatically notifies the caller, so that they can be connected directly to the agent.
virtualQ® turns caller wait time into productive time, increasing customer satisfaction and improving call center efficiency.
Development on virtualQ application has been started by another software development studio, but the client decided to switch to mova.io services.
Create an application for an existing virtualQ® service, that would allow a caller to connect to the call center, stand in a virtual waiting queue, and receive notifications when his agent is ready.
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